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FOR INFORMATION ABOUT:
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CONTACT:
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AT:
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Health and Welfare Benefits
General questions, information updates, and request forms
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HR Employee Services
AMR Corporation
MD 5141-HDQ
P.O. Box 619616
DFW Airport, TX 75261-9616
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(800) 447-2000
E-mail to: Employee.Services@aa.com
Web site: jetnet.aa.com
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MEDICAL COVERAGE
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Standard Medical Plans
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UnitedHealthcare
AMR Medical Claim Unit
P.O. Box 30551
Salt Lake City, UT 84130-0551
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(800) 638-9599
For other information, visit:
Web site: www.myuhc.com
Provider directories: www.provider.uhc.com/american
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Point-of-Service Plan
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UnitedHealthcare
AMR Medical Claim Unit
P. O. Box 30551
Salt Lake City, UT 84130-0551
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(800) 545-9075 (Customer Service)
For other information and provider directories visit:
Web site: www.myuhc.com
Provider directories: www.provider.uhc.com/american
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Point-of-Service Plan
Mental Health Care
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United Behavioral Health
AMR Medical Claim Unit
P. O. Box 30551
Salt Lake City, UT 84130-0551
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(888) 444-8624
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Health Maintenance Organizations (HMOs)
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xxx
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Call the number on your HMO ID card or go to www.inform.ultralink.com. Enter AMRCORP as your user name and password to find information about HMO plan changes and coverage.
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Medical Maximum Benefit Requests
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UnitedHealthcare
AMR Medical Claim Unit
P.O. Box 30551
Salt Lake City, UT 84130-0551
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(800) 638-9599
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Coverage for incapacitated child and special dependents
(all medical plans except HMOs)
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UnitedHealthcare
Statement of Health Underwriting
1900 East Golf Road
Suite 400
Schaumburg, IL 60173
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(800) 865-6098
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Employee Assistance Program
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(EAP)
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(800) 555-8810
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CHECKFIRST
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CheckFirst (Standard Medical Plans)
For predetermination of benefits
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UnitedHealthcare
AMR Medical Claim Unit
P.O. Box 30551
Salt Lake City, UT 84130-0551
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(800) 638-9599
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CheckFirst (Point-of-Service Plan)
For predetermination of benefits
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UnitedHealthcare
AMR Medical Claim Unit
P.O. Box 30551
Salt Lake City, UT 84130-0551
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(800) 545-9075
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PRESCRIPTION DRUGS
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Mail Service Drug Program
(Standard Medical Plans and Point-of-Service Plan and Mail Order Pharmacy Service and Member Services)
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Medco Health
P. O. Box 2096
Lee's Summit, MO 64063-7096
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(800) 988-4125
Web site: www.medcohealth.com
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Prescriptions-Prior Authorization
(Standard Medical Plans)
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Medco Health
8111 Royal Ridge Parkway
Suite 101
Irving, TX 75063
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(800) 841-5345
(Member Services)
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Prescriptions-Retail
(Standard Medical Plans)
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PAID Prescriptions
Member Services – Phone Inquiries
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(800) 988-4125
Web site: www.medcohealth.com
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Prescriptions-Retail
(Point-of-Service Plan)
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UnitedHealthcare
Member Services – Phone Inquiries
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(800) 545-9075
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Filing Retail Prescription Claims
(Standard Medical Plans or Point-of-Service Plan)
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PAID Prescriptions LLC
P. O. Box 2160
Lee's Summit, MO 64063-2160
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N/A
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QUICKREVIEW
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QuickReview (Standard Medical Plans)
Pre-authorization for hospitalization
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Health International
14770 North 78th Way
Scottsdale, AZ 85260
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(800) 638-9599
(Select QuickReview at the prompt.)
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QuickReview (Point-of-Service Plan)
Pre-authorization for hospitalization
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UnitedHealthcare
1600 W. Plano Pkwy.
Suite 100
Plano, TX 75075
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(800) 545-9075
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SUPPLEMENTAL MEDICAL
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Supplemental Medical Plan
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HealthFirst TPA
P. O. Box 130217
Tyler, TX 75713-0217
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(800) 711-7083
(903) 581-2600
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CheckFirst (for pre-determination of benefits)
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HealthFirst TPA
P. O. Box 130217
Tyler, TX 75713-0217
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(800) 711-7083
(903) 581-2600
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QuickReview (for hospital pre-authorization)
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Health International
14770 North 78th Way
Scottsdale, AZ 85260
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(800) 638-9599
(Select QuickReview at the prompt.)
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DENTAL COVERAGE
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Dental Plan – Active Employees
Claims Processor
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MetLife
AMR Dental Claim Unit
P.O. Box 14093
Lexington, KY 40512-4093
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(800) 638-9599
(Select the Dental Plan at the Prompt.)
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Provider Listing – Active Employees
Participating Dentists
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Preferred Dentist Program
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(800) 474-7371
Web Site: www.metlife.com/dental
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Retiree Dental Insurance Plan
Plan Design or Coverage Questions; Directory of Participating Dentists
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MetLife
AMR Dental Claim Unit
P. O. Box 6086
Utica, NY 13504-6086
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(800) 438-6388
Web Site: www.metlife.com/dental
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Retiree Dental Insurance Plan
Enrollment, Billing, or Eligibility Issues
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CompLink
106 Decker Ct.
Suite 200
Irving, TX 75062
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(877) 902-9207
Web Site: www.complink.biz
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VISION INSURANCE PLAN
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Vision Insurance Plan
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Spectera
Spectera, Inc.
2811 Lord Baltimore Drive
Baltimore, MD 21244
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(800) 839-3242
Web Site: www.spectera.com
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LIFE INSURANCE
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Term Life Insurance
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MetLife
American Airlines Customer Unit
P.O. Box 3016
Utica, NY 13504-3016
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(800) 638-6420
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ACCIDENT INSURANCE
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Accidental Death & Dismemberment (AD&D) Insurance
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CIGNA Group Insurance
P. O. Box 22328
Pittsburgh, PA 15222
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(800) 238-2125
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CIGNA Secure Travel
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From U.S. and Canada:
(800) 368-7878
From all other locations:
(202) 331-1596
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LONG TERM CARE
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Long Term Care Insurance
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MetLife Long Term Care
MetLife Long Term Care
57 Greens Farms Road
Westport, CT 06880
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(800) 438-6388
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DISABILITY COVERAGE
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Disability Plans:
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Short Term and Optional Short Term Disability
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Long Term Disability
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Met DisAbility
P. O. Box 14590
Lexington, KY 40511-4590
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(888) 533-6287
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FLEXIBLE SPENDING ACCOUNTS (FSAs)
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Health Care and Dependent Day Care FSAs
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FBD Consulting, Inc.
AMR Flexible Spending Account
P. O. Box 7956
Shawnee Mission, KS 66207-0956
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(866) 823-9611
E-mail to: AmericanAirlines@FBDConsult.com
Web site: http://amr.fbdconsult.com
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COBRA
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Continuation of Coverage
(COBRA Administrator)
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CompLink
P. O. Box 223886
Dallas, TX 75222
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(877) 902-9207
Web site: www.complink.biz
E-mail to:
aacobra@compliancelink.com
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OTHER INFORMATION
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Pension Benefits Administration Committee
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PBAC
American Airlines
MD 5134-HDQ
P.O. Box 619616
DFW Airport, TX 75261-9616
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ICS or (817) 967-1412
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Employee's Withholding Allowance Certificate
Form W-4
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Payroll
American Airlines
MD 790-TUL
7645 E. 63rd Street
Tulsa, OK 74133
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E-mail to: amr.payroll.customer.service@aa.com
Federal W-4 can be updated through jetnet . This is
Real Time and will show up on the next check.
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Vacation Buying
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HR Employee Services
AMR Corporation
MD 5141-HDQ
P.O. Box 619616
DFW Airport, TX 75261-9616
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(800) 447-2000
E-mail to: employeeservices@aa.com
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Workers' Compensation Help Line
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xxx
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ICS or (817) 963-5944
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